Within the UK, we offer complimentary postage for all orders over £200, and for orders under £200 there will be an automatic handling charge of £10 to cover postage, packing and insurance.
Unless specified otherwise, all orders outside of the UK or larger items will incure a postage charge of £35.
For any delivery requirements or to check the status of an outstanding order please contact us via firstname.lastname@example.org or +44(0)1865 243 787.
Presents may be gift wrapped at no extra charge.
All orders will be sent out within 48 hours if we have the items in stock. If an item you have ordered is out of stock we will contact you directly with an expected delivery date.
All prices displayed are inclusive of Value Added Tax (VAT).
We have every confidence that you will love your Payne & Son online purchase. However should you change your mind or are not satisifed with any products please return them within 14 days and we will be happy to arrange an exchange or refund.
All returned items must be unworn, in their original condition and in their original packaging. Please email us at email@example.com stating the reason for your return.
Please note that when sending a return, the parcel is your responsibility until it reaches us. We therefore suggest that any returns are sent via a delivery method that offers insurance to the value of the item being returned. Remember to enclose your name, address and telephone number with your parcel when returning goods. The return postage will not be refunded.
Please note that we cannot offer a refund or exchange on special orders or personalised items. This does not affect your statutory rights.